We are committed to delivering a high quality service. However, there may be times when your expectations are not met. For our full complaints policy, please contact the practice [email protected] requesting policy GQQ03. In summary, all comments and complaints are taken seriously. Complaints can be submitted by one of the following methods:
Your communication should include:
We aim to acknowledge your complaint within 5 working days, and respond to complaints within 14 working days.
For complaints related to medical management by an individual healthcare professional. The individual practitioner will respond within 7 days, and will consult with their professional insurance company before producing a full response. Mayfield Clinic only uses full qualified healthcare professionals; we have systems in place to review and audit our team.