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Appointments can be cancelled for a full refund up to 24 hours in advance of your appointment. After this time they are non-refundable. Appointments booked and paid for within 24 hours of the appointment time are non-refundable.
Your appointment booking covers a specific time slot. Once your time slot has ended the practitioner will not be able to assist you without another booking. If you do not attend for your allocated time slot you will not be eligible for a refund of your appointment fee.
For appointments with healthcare professionals, you may reschedule your appointment free of charge up to 24 hours before the time of your appointment. You can do this by signing into the online account used to make the booking. Inside 24 hours, appointments cannot be rescheduled.