Before Your Appointment

COVID Restrictions

• Please do not come to the practice if in the last 14 days:
  • you have tested positive for COVID-19;
  • you have had a cough, fever, or change to your taste of smell or taste;
  • you have been exposed to COVID-19, or anyone with the above symptoms.
  • you have been abroad in a non-travel corridor destination N.B per government guidelines, you may attend the practice for Test To Release COVID-19 tests

If you have COVID-19 symptoms you can cancel or reschedule your appointment via your online account, or within 24 hours of the appointment you can contact us via email to rearrange. If you are wanting a COVID-19 test because you are symptomatic, we can provide you with a home test kit (please order online) or these can be obtained from the NHS. You will need to complete a COVID triage upon arrival.

• Please attend the practice at your allocated appointment time as we are not currently able to provide a waiting room. Please also note that for staff safety, only the patient may attend the clinic. We are not able to provide a waiting room service for any additional guests.

Terms & Conditions

Please read our terms and conditions before proceeding with using our services. For COVID-19 testing services, please read our supplementary COVID-19 terms and conditions.

Access and parking

Please visit the relevant location page for information regarding access and parking at your chosen site.

The Summertown practice is wheelchair accessible via an access ramp and lift. If you require assistance please email 24 working hours prior to your appointment, with subject "Accessibility support", your requirements and your invoice number.

Cancellation and rescheduling policy

Please be aware that the practice has a 24 hour cancellation policy. Appointments are non-refundable within this time period.

To reschedule or cancel outside of your 24 hour cancellation window, please visit your online account by signing in via the website. Once signed in with the email used for the booking, you can view appointments (Menu → Appointments) and from here open individual appointments and cancel. For help with cancelling or rescheduling an appointment please read this article.

Invoicing & Payment

Appointments require upfront payment at the time of booking. Additional services (e.g., blood tests, vaccinations, test upgrades) can be paid on the day - with your permission, we will take payment from payment cards stored upon booking. All services must be paid prior to departing the clinic.

Invoices are issued to the individual responsible for the booking. For appointments, invoices will include the billpayer details (Name, Address) and patient details (Name, Date of birth). To change the address on the invoice, please log in to your account via our website and update your address via the My details tab. By default, invoice items are hidden as confidential/redacted for data security. If you require an unconfidential invoice, we will require patient (or legal guardian) permission. To access invoices/receipts, please log in via the website, and go to the ‘Invoices’ tab where you can download PDFs.

General Service Outline (for GP, Nurse, Mental Health, Radiology and Physio services)

• The first time you use our services, please bring photo ID and proof of address for verification purposes
• It can be helpful for our clinicians to have a medical summary to review at the start of your consultation. For GP services, this can be obtained from your existing private GP or NHS GP.

COVID-19 Service Outline

If you are attending the clinic for a PCR or rapid antigen test and require a travel certificate, please bring a hard copy photo ID with you (passport is preferable). We do not accept photos or screenshots.

• PCR (48 Hours): test results typically returned 48 hours from 3PM on the day of sampling
• PCR (Next Day): test results typically returned next day before midnight
• PCR (Same Day): test results are typically published that evening before midnight. Please note that same day tests are only available in appointments before 3PM. Results are sent to the patient via email.
• PCR (Day 2 / Day 8): timelines are ~24 hours once the sample reaches the lab. Samples are sent by Royal Mail tracked 24 and you should allow 24-48 hours for your sample to reach the lab.
• Rapid Antigen: The Rapid Antigen (Abbott-Panbio) result certificate can be collected within 1 hour of your appointment. Please ensure in advance your appointment, if travelling, that Rapid Antigen testing is accepted by your travel destination.
• N.B. Occasionally issues outside of our control (e.g., courier delays, lab processing issues, laboratory supply chain issues) may mean that your sample takes longer to return than the target timeline. Because of this we are not able to guarantee a result within a set timeframe. The practice is not liable for any other associated costs should your results be delayed. For travel testing, we recommend planning your testing to ensure you have your results "in-hand" at least 24 hours prior to departure. By submitting your sample you accept this.

For further queries please see our FAQs page.