Thank you for booking an appointment at the Mayfield Clinic. Before attending the practice, we ask that you read the following information.
If you have COVID-19 symptoms you can cancel or reschedule your appointment via your online account, or within 24 hours of the appointment you can contact us via email to rearrange. If you are wanting a COVID-19 test because you are symptomatic, we can provide you with a home test kit (please order online) or these can be obtained from the NHS. You will need to complete a COVID triage upon arrival.
Terms & Conditions
Access and parking
Please visit the relevant location page for information regarding access and parking at your chosen site.
The Summertown practice is wheelchair accessible via an access ramp and lift. If you require assistance please email 24 working hours prior to your appointment, with subject "Accessibility support", your requirements and your invoice number.
Cancellation and rescheduling policy
Please be aware that the practice has a 24 hour cancellation policy. Appointments are non-refundable within this time period.
To reschedule or cancel outside of your 24 hour cancellation window, please visit your online account by signing in via the website. Once signed in with the email used for the booking, you can view appointments (Menu → Appointments) and from here open individual appointments and cancel. For help with cancelling or rescheduling an appointment please read this article.
Invoicing & Payment
Appointments require upfront payment at the time of booking. Additional services (e.g., blood tests, vaccinations, test upgrades) can be paid on the day - with your permission, we will take payment from payment cards stored upon booking. All services must be paid prior to departing the clinic.
Invoices are issued to the individual responsible for the booking. For appointments, invoices will include the billpayer details (Name, Address) and patient details (Name, Date of birth). To change the address on the invoice, please log in to your account via our website and update your address via the My details tab. By default, invoice items are hidden as confidential/redacted for data security. If you require an unconfidential invoice, we will require patient (or legal guardian) permission. To access invoices/receipts, please log in via the website, and go to the ‘Invoices’ tab where you can download PDFs.
General Service Outline (for GP, Nurse, Mental Health, Radiology and Physio services)
COVID-19 Service Outline
If you are attending the clinic for a PCR or rapid antigen test and require a travel certificate, please bring a hard copy photo ID with you (passport is preferable). We do not accept photos or screenshots.
For further queries please see our FAQs page.