How to use our services

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How to use our services

How do I access care at Mayfield Clinic?

To access most of our services at Mayfield Clinic you do not need to be registered with us. You can find appointment times online and book these directly. Selected services, such as those with our Mental Health team, will require a referral letter – this can be obtained from your regular GP or from a Mayfield Clinic GP.

Is Mayfield Clinic an NHS Clinic?

Mayfield Clinic operates outside of the NHS. We receive no public funding; in other words, all of our services are privately funded.

That said, we are supporters of the NHS. We recognise the NHS plays a vital role in times of emergency, for dealing with chronic health conditions, and for those unable to pay for care. But, as is well documented, the system is struggling to satisfy patient demand, and Mayfield’s care has the ability to ease some of this pressure.

Where are Mayfield Clinic's doctors from?

Although we are a fully private provider, we believe it is important to retain close links with the NHS, given its scale and the quality of care it providers. All our GPs have trained within the NHS and worked in NHS GP practices for at least 5 years; this ensures we capture best practices from the public-sector and can easily refer patients back into the NHS where appropriate.

How does using Mayfield Clinic affect my NHS GP?

You can use Mayfield Clinic alongside your existing NHS GP practice. We believe in joined-up care; we don’t believe that it is in your best interests to have different doctors independently trying to treat you. For this reason, once you’ve seen a Mayfield Clinic GP we aim (with your permission) to share your consultation notes back with your current NHS GP.

For example, if you can’t get an appointment at your local GP practice this week, you can book in with Mayfield Clinic’s GPs. With your consent, we’ll share the Mayfield Clinic consultation notes back with you and your NHS GP, so that when you next see your NHS GP they will have a full picture of your care history.

Why do you share notes with my NHS GP?

Traditionally the NHS and private healthcare systems have been very siloed; in other words, they’ve not communicated with one another. This means when you’re treated in the private sector, this can often happen without knowledge of your NHS GP, and it can create gaps in your ‘care history’ (this is your personal record of all healthcare events related to you).

The UK’s primary care system is centred around your NHS GP practice. Your NHS GP practice hold your care history, consolidating data from GP and hospital interactions. By sharing our consultation notes back with your NHS GP, when they next see you they will have a more complete picture of your health, including your medications and any tests that were completed in the private sector.

What if I'm from overseas?

If you’re from overseas, you’re potentially very confused by references to the NHS. The good news is that we can see you straight away – you don’t need to be registered with the NHS or have an NHS number. Being seen at Mayfield Clinic won’t impact on your eligibility to use the NHS in the future.

Why use Mayfield Clinic as your GP service of choice?

No waiting - We understand how worrying unexplained health concerns can be and the importance of quick diagnosis and treatment for a range of conditions. By booking a private GP appointment at Mayfield Clinic, you will not have to wait for your appointment. In most instances, Mayfield Clinic is proud to be able to offer a selection of same day GP appointments within clinic opening hours Monday to Friday.

No e-consults - Unlike other GP provisions, here at Mayfield Clinic we don’t require you to complete an online e-consult form before being able to book to see a GP. Simply visit our website to book your appointment where you will be able to discuss your health concerns directly with a doctor.

Direct doctor interaction - By booking an appointment at Mayfield Clinic, you will have direct access to a doctor from the outset. To access a GP on the NHS you may be triaged by a nurse or a healthcare assistant before you are able to speak to a doctor, increasing the number of appointments you need to make. By choosing a private GP service you will have direct doctor interaction from your very first appointment, allowing you to get expert advice or treatment quicker and easier. 

See a named doctor - At Mayfield Clinic, we have carefully selected team of expert GPs who are available for both in person and video GP consultations. By working with a small team of GPs, you will benefit from having a named doctor who you can consistently book your appointments with, and who knows your medical history. 

Defined booking slots - Due to current NHS waitlists and ongoing safety measures in clinics, many NHS GP appointments are currently taking place via phone call and are not allocated to a specific time, meaning patients must be available for a whole morning or afternoon to wait for a call from the doctor. By booking a private GP appointment with Mayfield Clinic, you will be able to book a specific time slot for your appointment, whether it is in person or via video call. 

Online booking - We pride ourselves in making access to a GP as easy and straightforward as possible. To book an appointment at Mayfield clinic, there is no need to call us and go back and forward with the receptionist to agree on a time that works for both you and the clinic. Instead, simply visit our website to view all the appointment types and time slots we have available with each of our GPs and choose one that suits you.  

30 minute appointments - By booking a private GP appointment at Mayfield Clinic, you will benefit from a 30-minute consultation with an expert GP. This allows you the time to discuss your health concern in full, receive detailed advice or information on your treatment plan and to ask any questions you may have.  

Network of specialists for referrals - Should you need a referral following your GP appointment, our team have access to a network of trusted specialists. From surgeons to dermatologists, mental health professionals to endocrinologists, your expert health care doesn’t end when you leave Mayfield Clinic.

© Mayfield Clinic Oxford 2022

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