Help centre
We're here to answer any question you may have
For businesses
With a health plan, you can reduce workplace absence, boost productivity and attract & retain top talent.
Giving your staff access to private healthcare means that they can get seen for any health issues quickly, have less sick days and be able to perform at their best.
To avail our health plan, the following requirements must be met:
- A minimum of 10 employees (if you have fewer than 10 employees, please get in touch with us by sending us an email at info@mayfieldclinic.co.uk)
- The members included in the policy must be at least 18 years old
- All members must be based in the United Kingdom
- We ask all our business members to ensure that they remain registered with their NHS GP
It's quick and straightforward to get our health plan. We understand how precious time is for our clients, so our onboarding process is all online, and you can sign up directly on our website. To get started, follow these easy steps:
1. Get a quote for your health plan by clicking 'Get Started'.
2. If you're happy with the quote, click 'Proceed'. You will be redirected to the Order Summary page, which shows a calculation for a total of 10 employees.
3. To proceed, enter your business email address and pay for the healthcare plan. (Note: You will initially be asked to pay for a total of 10 employees, but you can add on more employees afterwards.
4. Create a list of all the employees you wish to cover, which can include more than 10 employees.
5. Please email us a .csv file containing the following details at
- Title
- Full Name
- Business Email
- Mobile Number
- Date of Birth
- UK Address
Our policy is designed to cover a minimum of 10 employees per organisation, but there’s no limit to the number of employees you can include.
After the initial payment, you can send us the list of all the employees you wish to cover, which can be more than 10 employees.
You can still avail our health plan even with fewer than 10 employees. To find out how, please email us at info@mayfieldclinic.co.uk.
Yes, you can. There is no limit to the number of employees you can add to the policy. If you wish to add more employees, please email us a .csv file that contains the following details:
- Title
- Full Name
- Business Email
- Mobile Number
- Date of Birth
- UK Address
When you join, you will initially be asked to pay for a minimum of 10 employees. The payment will then be readjusted to cover the additional employees you will add in the policy. For added convenience, we highly advise our business members to set up a direct debit for the payments to be taken automatically each month.
To make it easier for your employees to access healthcare wherever they are or whenever they need it, all our consultations are conducted online with the same level of quality we provide in-clinic.
All our health plans have a minimum term of 12 months. You may only be able to terminate the membership before the 12-month period, with at least a 30-day written notice emailed to info@mayfieldclinic.co.uk.
You can upgrade to a higher health plan at any time by contacting your Account Manager. However, you may only switch to a lower health plan upon the renewal of the policy after the 12-month term finishes.
You can add members to your policy at any time by contacting your Account Manager, but you may only remove members upon the renewal of the health plan. However, please note that you must still meet the minimum requirement of 10 employees included in your policy.
The health plan will be automatically renewed for another 12 months if no parties decide to terminate it.
For members
It’s quick and easy to book an appointment to see our doctors, as it’s all online. Here’s how:
1. Go to the Log in page and enter your business’s name on the search bar.
2. Select the service you need and click ‘Book Now’.
3. Select the appointment date and time that suits your availability.
4. Enter your registered business email address and book the appointment.
Appointments can be rescheduled up to 24 hours in advance via your online account (Please log in here). For help with rescheduling an appointment please read this article.
Appointments can be cancelled up to 24 hours in advance for a full refund (Please log in to your account here). Within 24 hours appointments are non-refundable.
You may only book 1 appointment per specialty per day.
To make it easier for our business members to access healthcare at a time and place that suits you, all our consultations are delivered online with the same level of quality we provide in-clinic.
If you are struggling to book a business health plan appointment or are being asked for payment, please contact your HR team and check the email address registered under your account. It is likely that you are not using the email that your account is registered to. However, if the same problem occurs even after entering the correct email address, please email us at info@mayfieldclinic.co.uk.
We found that 6 GP consultations is the ideal number of consultations individuals use each year. However, if you go beyond this, please get in touch with us and we will let you know the cost of additional appointments.
Yes, you can book other services by self-funding your treatment at an additional cost. As a member, you will benefit from discounted rates for these services.
If time permits, the GP can make a referral during the consultation. However, if more time is required beyond the 15-minute consultation, you will need to book a new appointment for the referral to be made.
If time permits, the doctors can write a report during the consultation. However, if more time is required beyond the appointment schedule, you will need to book a new appointment for the report to be written.
Blood tests or other investigations are not covered by your health plan, so will need to be funded either by yourself or your company (by independent agreement). We can arrange for these to be carried out in Oxford, London or potentially more locally to you. Alternatively, we can have home test kits delivered to you, depending on the type of test you would need.
One benefit of our health plan is that you can book an appointment directly with our physiotherapist, even without a GP referral.
One benefit of our health plan is that you can book an appointment directly with our psychologist, even without a GP referral.
All benefits included in the health plan are accessible online, which means that all GP, physiotherapy, and mental health consultations are conducted online via video. If you wish to receive face-to-face care, you will need to book an appointment as a regular member, but additional fees may apply. However, as a member, you will benefit from discounted rates for a range of our services.
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