Frequently asked questions
Results timelines - Are provided as indicative timelines. Due to the changing nature of the pandemic it is not possible to guarantee lab turnaround times. We cannot be held liable for costs incurred due to delayed results. You will be asked to sign a waiver prior to your test accepting this.
Results format - Results are sent by email or via SMS with a link to download a formal result. We can only send to one email or phone number
UKAS registered laboratories - We use a number of labs, most of whom are UKAS registered. If this is a requirement for your travel, please let the Doctor know (for GP-led testing) or make this clear when ordering a home-test kit
Passport - For GP-led testing, please attend the clinic with your photo ID so this can be added to your GP certificate